What is Signergy's Privacy Policy?

 Is it safe to leave a credit card number on your site?

Can I have a logo put on a banner or sign?

 I have a computer graphic I would like to have enlarged on a poster. Is that possible?

How can I tell if my graphic is a bitmap or a vector file?

Can I use a piece of clipart I have downloaded from the Web?

Q:  What is Signergy's Privacy Policy?

A:  If you purchase a product from us, we will ask you for the information we need to fulfill your order, i.e., your name, mailing address, and credit card information.  We need your e-mail address so that we can send you notification of the status of your order.  We may also send you details about sales and other promotions that might be of interest to you.  The information you provide will be used only to help us assist you and will not be shared with any other company or individual.   top

Q:  Is it safe to leave a credit card number on your site?

A:  Some of the products on our website available for on-line shopping.  When you see a link beneath a product which says "Click here to order" and you click on that link, you will be taken to our Signergy Shopping Cart website.  The checkout process on that website is a secure one enabling you to give credit card information safely.  To order or inquire about other products, particularly those with custom features, we ask that you fill out the Customer Information Form by clicking on the blue Contact Us bar at the top of each page.  Your form with any comments or questions will come to us via e-mail.  There is no place for a credit card number on that form.  You will need to communicate with us directly by phone or fax in order to give us your credit card information for those products.   top

Q: Can I have a logo put on a banner or sign?

A: We can duplicate a logo sent to us either as a digital file or as camera-ready artwork. Our graphics department works on a PC platform. We accept most major graphic software files which can be sent to us via e-mail. If you are sending us camera-ready artwork, there is a minimum charge of $35.00 for scanning and clean-up of each logo.   top

Q: I have a computer graphic I would like to have enlarged on a poster. Is that possible?

A: In order to answer this question, we will need to know if your graphic is a bitmap image or a vector graphic. Bitmap images use a grid of small squares known as pixels to represent images and they are resolution-dependent – that is they contain a fixed number of pixels in a given image. Consequently they lose detail and appear jagged as they are enlarged. We will accept a minimum of 100 dpi (dots per inch) once the image is enlarged to its desired size. Common bitmap images have file extensions such as .bmp, .tif, gif and .jpg.

Vector graphics are created by such programs as Corel Draw, Adobe Illustrator and CAD progrms. They consist of lines and curves which are defined mathematically according to their geometric characteristics. Unlike the bitmap image, you can move, resize or change the color of a vector graphic without losing any quality, detail or clarity. Consequently, they are the best choice for enlarging onto a poster, banner or sign.   top

Q: How can I tell if my graphic is a bitmap or a vector file?

A: Enlarge your graphic as much as you can and print it out on your printer. If the edges of the image are jagged, it is a bitmap image. If the edges remain smooth, sharp and clear, it is probably a vector graphic.   top

Q: Can I use a piece of clipart I have downloaded from the Web?

A: Most clipart graphics which can downloaded from the web are bitmap images of a relatively low resolution, therefore, not suitable for enlargement. Some bitmap images are such that they can be converted to vector graphics. Send it to us via e-mail and we will determine if it can be done by scanning it in as a vector image and cleaning up the lines which nearly always need smoothing. If you are considering having us convert your bitmap image into vector artwork, there are some definite advantages in doing so. Once we do a conversion for a one-time charge, we save your logo or graphic for any future use. It can then be enlarged to any size without loss of resolution and it will take up much less space on your hard drive. We will send you the vector via e-mail or on a floppy disk so you will have it for your own use in other computer programs.   top

If you have any questions not addressed here, please contact us via e-mail (signergy@cybermesa.com ) or by telephone (1-800-980-7446).